Privacy Policy
Last updated: January 2025
Who we are
Impart Agency ("Impart Agency", "we", "our", or "us") is a digital agency based in Cape Town, Western Cape, South Africa. We operate the website at https://impartagency.co.za. We are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.
Information we collect
We collect information you provide directly to us, including:
- Name and contact details (email, phone number)
- Company name and job title
- Project details and budget information shared via our contact forms
- Communications you send us via email or WhatsApp
We may also collect information automatically when you visit our website, including:
- IP address and browser type
- Pages visited and time spent on our site
- Referring website
How we use your information
We use the information we collect to:
- Respond to your enquiries and provide the services you request
- Send you proposals, invoices, and project communications
- Improve our website and services
- Comply with legal obligations
We do not sell, trade, or rent your personal information to third parties.
Legal basis for processing
We process your personal information on the following legal bases:
- Contractual necessity: processing required to perform services you have requested
- Legitimate interests: responding to enquiries and marketing our services to business contacts
- Legal obligation: compliance with applicable South African law
Data retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Client project data is typically retained for 7 years for accounting and legal purposes.
Your rights under POPIA
Under the Protection of Personal Information Act, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal retention requirements)
- Object to the processing of your information
- Lodge a complaint with the Information Regulator
To exercise any of these rights, please contact us at proposals@impartagency.co.za.
Cookies
Our website may use cookies and similar tracking technologies to improve your browsing experience and analyse website traffic. You can control cookie settings through your browser. We use Google Analytics to understand how visitors use our website.
Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction.
Contact us
For any questions about this privacy policy or how we handle your personal information, please contact us:
Impart Agency
Cape Town, Western Cape, South Africa
Email: proposals@impartagency.co.za
Phone: +27 82 527 4968