Insights
Field notes from production A.I. work
Practical writing on agents, retrieval, POPIA, and the commercial side of shipping. Short, opinionated, paid for in mistakes.
26 Apr 2026 · 6 min read
Why most enterprise A.I. pilots stall before production
Industry surveys consistently put enterprise A.I. pilot-to-production failure rates north of seventy percent. The reasons are rarely technical. The fix is also rarely technical.
Impart EditorialRead
25 Apr 2026 · 8 min read
POPIA-safe A.I.: what enterprise architects need to know
POPIA is the rule South African enterprises forgot to read into their A.I. strategy. The cost of finding out late is a regulator letter, a public disclosure, and a stalled deployment.
Impart EditorialRead
24 Apr 2026 · 7 min read
Building a customer-service agent that does not hallucinate
An agent that hallucinates in customer service does two kinds of damage. The first is the wrong answer. The second is the loss of operator trust that follows.
Impart EditorialRead